---
title: Understanding User Roles
description: Learn about the different roles available to Tour Operators, Social Groups, and Attractions in Book Canberra Excursions, including the access and permissions each role provides.
---

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1. [General User Help](https://help.bookcanberraexcursions.com.au/knowledge-base?hsLang=en-au)
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# Understanding User Roles

**Learn about the different User Roles available to Attractions, Tour Operators and Social Groups in the BCE system, including the access and permissions for each role.**

### **Organisation Roles and Access Levels**

Different organisation types have different Roles available to them.

Each Role provides a specific level of access to features within the BCE system.

#### **Attractions**

There are 5 Attraction roles.

1. **Read Only:** Can review an Attraction’s bookings but cannot make any changes.
2. **Front Desk:** Can review an Attraction’s bookings and complete Bookings.
3. **Staff: ** Can manage an Attraction’s bookings, including approving Bookings and managing the Waitlist.
4. **Admin:** Can manage an Attraction’s bookings, create and update Program details, and update an Attraction’s details.
5. **Owner:** Has the same access as an Admin user, and can also manage the Attraction’s Users.

#### **Tour Operators**

There are 3 Tour Operator roles.

1. **Front Desk:** Can plan Trips and manage Bookings on behalf of a Tour Operator.
2. **Admin:** Has the same access as a Front Desk user, and also receives notifications sent to the Tour Operator.
3. **Owner:** Has the same access as an Admin User, and can also manage the Tour Operator’s Users.

#### **Social Groups**

There are 2 Social Group roles.

1. **User:** Can plan Trips and manage Bookings on behalf of a Social Group.
2. **Owner:** Has the same access as a User, and can also manage the Social Group’s Users.

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    - [For Attractions](https://help.bookcanberraexcursions.com.au/knowledge-base/bookings?hsLang=en-au#for-attractions)
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