Understanding User Roles

Learn about the different User Roles available to Attractions, Tour Operators and Social Groups in the BCE system, including the access and permissions for each role.

Organisation Roles and Access Levels

Different organisation types have different Roles available to them.

Each Role provides a specific level of access to features within the BCE system.

Attractions

There are 5 Attraction roles.

1. Read Only: Can review an Attraction’s bookings but cannot make any changes.
2. Front Desk: Can review an Attraction’s bookings and complete Bookings.
3. Staff:  Can manage an Attraction’s bookings, including approving Bookings and managing the Waitlist.
4. Admin: Can manage an Attraction’s bookings, create and update Program details, and update an Attraction’s details.
5. Owner: Has the same access as an Admin user, and can also manage the Attraction’s Users.

Tour Operators

There are 3 Tour Operator roles.

1. Front Desk: Can plan Trips and manage Bookings on behalf of a Tour Operator.
2. Admin: Has the same access as a Front Desk user, and also receives notifications sent to the Tour Operator.
3. Owner: Has the same access as an Admin User, and can also manage the Tour Operator’s Users.

Social Groups

There are 2 Social Group roles.

1. User: Can plan Trips and manage Bookings on behalf of a Social Group.
2. Owner: Has the same access as a User, and can also manage the Social Group’s Users.