---
title: Troubleshooting Login Issues
description: Troubleshoot login issues on the Book Canberra Excursions platform with this step-by-step guide.
---

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- [Contact us](mailto:Support@bookcanberraexcursions.com.au)

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1. [General User Help](https://help.bookcanberraexcursions.com.au/knowledge-base?hsLang=en-au)
2. [Accounts](https://help.bookcanberraexcursions.com.au/knowledge-base/accounts?hsLang=en-au)

# Troubleshooting Login Issues

## Having trouble logging in? Try these steps:

#### If you're unable to log into your Book Canberra Excursions account, try following the steps below:

### **1. Check your email address and Password:**

- Make sure you’re entering both correctly.
- Check for spelling errors or typos.
- Confirm you’re using the **email address** associated with your account.
- Ensure your **Password** uses the correct letter case, as **Passwords** are case-sensitive.

### 2. Reset Your Password

If you're unsure about your **Password**, try resetting it.

1. Select **Forgot your Password?** on the login page.
2. You will receive an email with a link to change your **Password**.
3. There is a detailed Help article related to **Resetting Your Password**.

If you receive an error while attempting to reset your **Password:**

- Your organisation’s IT department may be blocking access.
- The BCE system may be down.

### 3. Check Whether the Book Canberra Excursions Website Is Working

You can confirm whether the BCE system is functioning by:

1. Going to the Book Canberra Excursions homepage.
2. Clicking a National Attraction logo.
3. You should be taken to a page containing more information about that Attraction.

**If the page does not load:**

- Your organisation’s IT department may be blocking access.
- The BCE system may be down.

### 4. Confirm Your Account Is Active

Check with your **organisation’s Owner** to ensure your Book Canberra Excursions account is active.

They can confirm this through the User Management screen inside the BCE platform.

### 5. Contact Support

If none of the steps above resolve the issue, contact the Book Canberra Excursions support team at: **support@bookcanberraexcursions.com.au**.

Please Include:

- Your name.
- Your organisation.
- The email address you use when logging in.
- Any error messages you have received or relevant screenshots you have available.

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    - [For Tour Operators & Teachers](https://help.bookcanberraexcursions.com.au/knowledge-base/bookings?hsLang=en-au#for-tour-operators-teachers)
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