---
title: "Manage Bookings: Advanced Actions"
description: Learn how to use advanced booking management options in Book Canberra Excursions, including admin edits, assigning presenters, updating invoices, rescheduling bookings, adjusting participant numbers, and managing trip changes.
---

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1. [General User Help](https://help.bookcanberraexcursions.com.au/knowledge-base?hsLang=en-au)
2. [Bookings](https://help.bookcanberraexcursions.com.au/knowledge-base/bookings?hsLang=en-au)

# Manage Bookings: Advanced Actions

### **Additional Booking Management Options**

The BCE system provides additional **Booking Management** tools that may appear, depending on your User permissions.

These options allow you to make changes or updates to a Booking beyond what is available in the standard Booking Card.

**To access the additional options:**

1. Locate the Booking you want to manage.
2. On the far-right side of the booking row, click the **Vertical Ellipsis \[⋮\]**.
3. A dropdown menu will appear listing **Management Options**.

#### **![Screenshot 2025-11-27 at 4.25.58 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%204.25.58%20PM.png?width=670&height=267&name=Screenshot%202025-11-27%20at%204.25.58%20PM.png)**

**Administrator Edit**  
Allows Admin-level Users to update all Booking details.

![Manage Booking\_advanced-high](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Manage%20Booking_advanced-high.gif?width=670&height=352&name=Manage%20Booking_advanced-high.gif)

❗ Attraction Users are encouraged to ask Tour Organisers to make Booking changes, rather than making the changes themselves.

#### **Assign Presenters**

Clicking this option enables you to assign 1 or more Presenters to a Booking.

#### **Accessibility Considerations**

Allows you to add or update participant **Accessibility Considerations**.

Tour Organisers have the ability to flag **Accessibility Consideration** related to Bookings.

Bookings with **Accessibility Considerations** are indicated with an icon as shown below:

![Screenshot 2025-11-27 at 4.45.21 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%204.45.21%20PM.png?width=670&height=59&name=Screenshot%202025-11-27%20at%204.45.21%20PM.png)

**How to flag Accessibility Considerations:**

<iframe src="https://player.vimeo.com/video/1141013942?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" referrerpolicy="strict-origin-when-cross-origin" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="Accessibilty Requirements"></iframe>

#### **Manage Trip Invoicing**

Provides access to edit or update a booking’s invoice details.

Users with invoicing permissions can adjust quantities and charges as needed.

#### **Completion Record**

Initiates a file download of a **Completion Record** for Trips that have been completed and for which a **Completion Record** exists.

If you are unable to download a **Completion Record**, first confirm the Booking has a 'Completed' status.

#### **Reschedule Booking**

Allows you to change the **date** or **time** of a Booking.

When rescheduling, simply select the new timeslot you want to assign the Booking to.

The BCE system will display all available timeslots for the original Booking date, as well as a day each side of that date, so you can easily choose an appropriate alternative.

![reschedule booking-high](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/reschedule%20booking-high.gif?width=670&height=352&name=reschedule%20booking-high.gif)

#### **Add a Booking**

Used when you need to add an additional Booking to an existing Trip.

This is treated like a **Custom Booking**.

To create a new Booking, complete the form and click **Create Custom Booking**.

![Screenshot 2025-11-27 at 4.49.33 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%204.49.33%20PM.png?width=272&height=339&name=Screenshot%202025-11-27%20at%204.49.33%20PM.png)

 

#### **Update Participant Numbers**

Allows you to update or correct the **number of participants** listed on the Booking.

![Screenshot 2025-11-27 at 4.48.29 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%204.48.29%20PM.png?width=326&height=212&name=Screenshot%202025-11-27%20at%204.48.29%20PM.png)

#### **Change Trip**

Enables you to move a Booking into a different Trip.

This is typically used to resolve duplicate Trips.

**Steps**:

1. Identify the Trip you want to **merge to**.  
   **![Screenshot 2025-11-27 at 5.05.26 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%205.05.26%20PM.png?width=589&height=54&name=Screenshot%202025-11-27%20at%205.05.26%20PM.png)**
2. Copy the TripID.
3. Click on the **\[⋮\]** menu.  
   ![Screenshot 2025-11-27 at 5.05.58 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%205.05.58%20PM.png?width=132&height=189&name=Screenshot%202025-11-27%20at%205.05.58%20PM.png)
4. Click **Change Trip**.
5. In the popup window, paste the TripID and click **Change Trip**.

**![Screenshot 2025-11-27 at 5.03.02 PM](https://help.bookcanberraexcursions.com.au/hs-fs/hubfs/Screenshot%202025-11-27%20at%205.03.02%20PM.png?width=441&height=166&name=Screenshot%202025-11-27%20at%205.03.02%20PM.png)**

 

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