---
title: How to Cancel a Booking
description: Learn how to cancel a booking in Book Canberra Excursions. This guide explains how to cancel bookings, and understand when bookings must be cancelled by contacting the attraction directly.
---

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1. [General User Help](https://help.bookcanberraexcursions.com.au/knowledge-base?hsLang=en-au)
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# How to Cancel a Booking

If you no longer require a Booking you can Cancel it, provided it **meets the cancellation conditions.**

<iframe src="https://player.vimeo.com/video/1141277401?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" referrerpolicy="strict-origin-when-cross-origin" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="cancel booking"></iframe>

 

**Follow these steps:** 

1. **Open Manage Bookings:**  Select **Manage Bookings** from the left sidebar. 
     - Use the filters if needed to locate the booking you want to cancel.
2. **Open the Cancellation Menu:** Once you’ve found the booking, click the **Vertical Ellipsis \[⋮\]** on the right side of the Booking row.
3. From the menu, select **Cancel Booking**.  
   **Note:** If you do not see **Cancel Booking** as an option, the Booking cannot be cancelled through the BCE system (see note below).
4. **Provide a Cancellation Reason:** A popup window will appear asking you to enter a **reason for cancellation**. 
     - Type the reason into the text field.
5. **Confirm the Cancellation:** Click **Cancel Booking** to confirm the cancellation. 
     - The Booking will be cancelled immediately, and the relevant Attraction will be notified.

#### **Important Notes**

- Bookings that are **too close to their start date**, or are **Approved** or **Confirmed**, cannot be cancelled through the BCE system.
- If cancellation is not available in the menu, you must **contact an Attraction directly** to request a cancellation.

 

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